You can order directly on our website, or message us on LINE, Instagram, or Facebook.
Website: www.ErgosCoffee.com  ·  LINE: @ErgosCoffee  ·  Email: Sales@ErgosCoffee.com  ·  Facebook: facebook.com/ErgosCoffee

您可以透過官網直接下單，或私訊我們的 LINE、Instagram、Facebook 官方帳號。
官網：www.ErgosCoffee.com  ·  LINE：@ErgosCoffee  ·  Email：Sales@ErgosCoffee.com  ·  Facebook：facebook.com/ErgosCoffee

Yes — mix and match to reach the weight you need. For example, 36kg could be ordered as 30kg×1 + 5kg×1 + 1kg×1, or 22kg as 5kg×4 + 1kg×2. If you have a special request, just leave us a note when ordering.

可以，依照您需要的重量自由組合：例如訂購 36kg，可拆為 30kg×1 + 5kg×1 + 1kg×1；訂購 22kg，可拆為 5kg×4 + 1kg×2。若有特殊需求，請於下單時備註告訴我們。

Each product is available in 1kg and 5kg (vacuum-sealed) formats, with bulk bags sold by the 30kg unit. Pricing is based on the format you choose.

每項商品提供 1kg 與 5kg（真空包裝）兩種規格；袋裝訂單以 30kg 為單位。報價依您選擇的規格計算。

We'll send a confirmation email to your registered address, which includes your dedicated virtual bank account number. If you don't receive it, feel free to email us or reach out on LINE.

下單後，我們會寄送訂單通知信至您註冊時提供的 email，信中會包含您的專屬虛擬帳號。若未收到，歡迎來信或透過 LINE 詢問我們。

We accept credit card, bank transfer (before 3:00 PM), cash on delivery, and LINE Pay.

Bank transfer: Mega International Commercial Bank, Branch 017 (Xindian Branch); use your dedicated member virtual account (one fixed account per member); account name: Vizcaya Co., Ltd. A confirmation email with your virtual account number will be sent to your registered address after ordering — if you don't receive it, contact us by email or LINE.

Cash on delivery (via Black Cat courier): a handling fee applies based on order value — NT$120 for NT$10,001–20,000; NT$150 for NT$20,001–50,000; NT$300 for NT$50,001–100,000; not available above NT$100,001. Not available for standalone roasted-bean sample orders.

LINE Pay: a service fee applies based on order value — NT$30 up to NT$2,000; NT$60 for NT$2,001–5,000; NT$90 for NT$5,001–10,000.

我們接受信用卡、轉帳匯款（下午 3:00 點前）、貨到付款，以及 LINE Pay。

轉帳匯款：兆豐國際商業銀行 017（新店分行），使用您的專屬會員虛擬帳號（每人一組固定帳號），戶名為薇斯卡亞有限公司。下單後，訂單通知信會寄至您的註冊 email，內含虛擬帳號；若未收到，請來信或至官方 LINE 詢問。

貨到付款（黑貓宅急便代收）：依訂單金額收取手續費——NT$10,001–20,000 收 NT$120；NT$20,001–50,000 收 NT$150；NT$50,001–100,000 收 NT$300；NT$100,001 以上暫不提供此服務。單獨購買熟豆樣品組合恕不接受貨到付款。

LINE Pay：依訂單金額收取手續費——NT$2,000 以下收 NT$30；NT$2,001–5,000 收 NT$60；NT$5,001–10,000 收 NT$90。

In line with Ministry of Finance requirements, we issue e-invoices across all channels — these carry the same legal validity as paper invoices — sent to the email you provide at checkout. If you need a company (three-part) invoice, please note it in the field at the bottom of the shopping cart page, or contact customer service after ordering. Orders without this noted in advance will receive a standard two-part e-invoice, and it can't be reissued afterward.

依財政部規定，Ergos 全通路採用電子發票，效力與紙本發票相同，開立後將寄至您訂購時提供的 email。若需要三聯式發票，請於「官網購物車」頁面下方欄位中註記，或於下單後與客服聯絡；未事先告知者，將一律開立二聯電子發票，且發票開立後恕不接受重新開立。

Prices listed on our website are valid for that day only, unless a specific validity period is stated. Since green coffee pricing is affected by futures markets and exchange rates, please refer to the current price list on our website for the most accurate terms.

網站上公告的價格僅當天有效，除非另有明確標示有效期限。由於生豆報價會受期貨行情與匯率波動影響，實際優惠內容請以官網當下公告的報價單為準。

If your order and payment are confirmed before 3:00 PM, we'll ship it the next day. In case of severe weather, stock shortages, or high order volume, our team will contact you directly.

當日下午 3 點前完成下單並確認付款後，於隔日出貨。若遇天候不佳、缺貨或訂單量較大，將由我司同仁與您實際聯繫。

Yes — let us know your preferred delivery window via our LINE account (@ErgosCoffee) when you place your order, and we'll do our best to coordinate. The final delivery time still depends on the courier's own schedule.

可以，請於下單時透過 LINE 官方帳號 @ErgosCoffee 告訴我們您希望的到貨時段，我們會盡力協調；實際配送時間仍以貨運公司安排為準。

In the event of holidays, high order volume, severe weather, or other circumstances beyond our control, your shipping date may be delayed. If your order is affected, we'll reach out directly to let you know the updated timeline.

若遇節慶、訂單量較大、天候不佳或天災等不可抗力因素，出貨日可能需要順延。若您的訂單受到影響，我們會主動與您聯繫並告知最新出貨時間。

We'll contact you directly — either suggesting a similar alternative or issuing a full refund and cancelling the order within 7 business days. Since coffee is seasonal and some lots are limited, we recommend ordering promptly once you find something you like.

若訂購品項缺貨，我們會主動聯繫您，推薦相近品項，或於 7 個工作天內全額退款並取消訂單。由於咖啡為季節性商品、部分品項數量有限，建議看到喜歡的品項儘早下單。

Shipping is calculated by total order weight: NT$65 for 1–2kg, NT$85 for 3–5kg, NT$120 for 6–20kg, NT$185 for 21–22kg, NT$205 for 23–25kg, and NT$240 for 26–40kg. Please refer to our website for current rates.

運費依訂單總重量計算：1–2kg 為 NT$65；3–5kg 為 NT$85；6–20kg 為 NT$120；21–22kg 為 NT$185；23–25kg 為 NT$205；26–40kg 為 NT$240。詳細規則請以官網公告為準。

The evaluation period isn't a trial period. The minimum quantity eligible for return is 4kg of green coffee; if more than 1kg has already been roasted, we're unable to accept a return.

鑑賞期並非試用期。可辦理退貨的最低生豆量為 4kg；若已烘焙超過 1kg 的生豆，恕無法接受退貨。

Please let us know your reason for return, along with photos of the roasted beans, remaining green coffee, and original packaging, sent to Sales@ErgosCoffee.com.

請告訴我們退貨原因，並附上已烘焙熟豆、剩餘生豆與原始包裝的照片，寄至 Sales@ErgosCoffee.com。

Please email us at Sales@ErgosCoffee.com within 7 days of receiving your order, with your reason and photos, and we'll process it as quickly as possible. For a shortfall in weight, please contact us within 2 days of receipt.

請於收到商品後 7 日內來信 Sales@ErgosCoffee.com，並附上原因與照片，我們會儘快為您處理。若是生豆短缺，請於 2 日內與我們聯繫。

Since flavor is a matter of personal taste, we're unable to accept returns or exchanges based on flavor preference alone.

由於風味屬個人偏好，恕無法以風味差異作為退換貨的理由，還請您見諒。

Items purchased during a sale or promotion aren't eligible for return or exchange — please double-check before ordering. Thanks for your understanding.

特價或優惠活動的商品恕無法退換貨，下單前請多加留意，感謝您的理解。

Figures such as moisture content and density are provided for reference only. Small variations can occur due to equipment, sampling method, or testing conditions — this is normal.

我們提供的含水量、密度等數值僅供參考，實際數字可能因儀器、取樣方式或測試環境略有差異，屬正常現象。

5kg orders ship vacuum-sealed. Due to standard logistics and commercial packaging conditions in Taiwan, minor air ingress from handling during transit doesn't affect bean quality, so it isn't grounds for a return or exchange.

5kg 商品採真空包裝出貨。受限於台灣物流與商用包裝條件，運送過程中若因碰撞產生些微進氣，並不影響生豆品質，因此無法作為退換貨的理由。